Customer Service Officer (Call Centre) - 5 Days

apartmentAlwaysHired placeNewton scheduleFull-time calendar_month10/4/26

Benefits and basic information:

Basic up to $3800 (Based on experience)
AWS + VB + Other Good Benefits
5 days 8.30am - 5.30pm
Banking Industry
18 days annual leave

Responsibilities:

Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional)
This position and the role to start would be to assist customers via Calls
Support customer queries from other channels – In-person, Email, Live Chat etc.
Manage escalations, complaints and feedback received
Support night desk duties on rotational basis
Support Hong Kong desk during public holidays(certain) on rotational basis
Take ownership of client issues and follow through to resolution
Participate in process improvement sessions and support delivery of client experience initiatives
Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency
Other ad hoc and general duties, and projects not defined herewith

Requirements:

Applicant with call center experience will have an added advantage.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Tai Yen Wen

EA Licence: 24C2293

AlwaysHired Pte. Ltd.

EA Personnel Reg No: R22105780

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