Bukit Merah - Duty Manager
Carlton Hotel Singapore Bukit Merah Full-time
Job Responsibilities
- Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge
- Handles all guest complaints/feedback in a professional manner
- Follow up on guest complaints efficiently and take corrective action
- Provides on-site support to guests' needs and queries
- Report in the Occurrence log with all relevant information for Management to review
- Updates guests’ preferences and history diligently for reference and follow-ups
- Oversee and supervises guest arrivals and departures with the front office team
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- To welcome VIPs in the absence of Senior Management when required
- Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel
- Attends daily internal operations meeting
- Conducts regular checks to ensure service standards of Front Office staff are in compliance with Hotel’s stipulated standards
- Updates & briefs Front Desk staff on the amenities/facilities/promotions within hotel and around town
- Works closely with other operational departments, in particular Housekeeping, to provide seamless and consistent guest service.
- Train new and existing staff to ensure consistency in service delivery to our guest
- Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required
- Monitor all both Clubs/ VIPs guests to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up-to-date.
- To coordinate guests and staff during an emergency and have good knowledge of fire procedures
- Perform Night Audit Duties and distribution of departmental reports.
- Performs any other job tasks assigned by Front Office Management
- GCE ‘A’ Level or Diploma in Tourism Studies
- At least 3 years in a similar position
- Possesses a friendly and confident personality
- Excellent knowledge on PMS Opera system
- Prior knowledge on handling difficult situations professionally preferred
Heritage Soho PartnersBukit Merah
Position Overview:
As a Night Shift Duty Manager for Hotel Operations, you will be responsible for overseeing and ensuring the smooth operation of various hotel functions during the overnight shift. Your primary focus will be on ensuring the safety...
REAGLE MANAGEMENT HOLDINGS PTE. LTD.Bukit Merah
and providing service recovery when required.
• Record all guests’ feedback into the Duty Manager’s Log for Management and all departments attention or follow up if required.
• Make sound decisions to handle any operational challenges that may arise...
Shangri-la Hotels and Resorts GroupBedok, 12 km from Bukit Merah
Shangri-La’s Rasa Sentosa, Singapore
We are looking for a Duty Manager to join our team!
As a Duty Manager, we rely on you to:
• Ensure smooth operation daily
• Enhance overall guest experience during their stay
• Supervise and direct...