Network Operation Centre (NOC) Engineer

Salary: Basic salasry + $200 (Project allowance) + $20 (Comms)

Onsite NOC Engineer is responsible for Network support for LAN/WAN (24x7 Shift-based) Operational tasks: incident, request, and changes, meeting customer’s requirements and Service Level Agreements (SLA).

The activities include:

• Monitoring Alerts sent by Monitoring Tools
• Work at heights (Training provided)
• Log, update, and Progress tickets to resolution
• Perform daily level health check for in-scope infrastructure.
• Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes.
• Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers.
• Escalate to next-level engineers across platforms if the incident/problems cannot be resolved.
• Create Reports and meetings (daily, monthly, and ad hoc)
• Work with Singtel Partner to engage and resolve technical issues and RMA
• Maintain and update CMDB or Asset list
• Follow-up next level engineers for the outstanding tickets
• Follow escalation matrix during critical incidents or issues attention.
• To assist the Team Lead/Operations Manager to train and guide junior team members

KEY RESPONSIBILITIES

• Experienced in NOC operations support across minimum one area (network and Firewall)
• Experiences in supporting network, systems (Cisco Product)
• Experienced in troubleshooting network devices and /or firewall problems, diagnosing and solving hardware/software issues, analyzing system logs, and identifying potential issues/incidents

• Analyzing, troubleshooting, and correcting infrastructure (network) on-site
• Timely update and progress incident tickets with quality updates.
• Responsibility for patching, health check & hardening remediation as per the level 2 engineer instructions
• Performing a remote standard (Simple) change request as per the change window
• Responsible for applying operating system updates, patches, and configuration changes as per SOP
• Quarterly, Half-yearly, and yearly activities support, like verifying assets and updating inventory

QUALIFICATIONS/ EXPERIENCE / KNOWLEDGE REQUIRED

Work Experience: At least 2 years of experience in NOC support – intrastate support and maintenance (LAN/WAN)

• Managing IT Infrastructure operations (minimum 2 years)
• Possess valid Singapore Driving License (Class 3)

• Incident Management
• Excellent spoken and written English
• Good Team Player and able to work independently

• Cisco Switches and routers
• Ticketing tool like ServiceNow or Remedy, etc.
• MS Word and Excel

• Scripting and Automation
• Splunk

• Cisco Certified Network Associate (CCNA) (Mandatory)
• Optional – ITIL Foundation (Optional)