Spa Concierge

SPA CONCIERGE/SUPERVISOR

Mandarin Oriental, Singapore is looking for a Spa Concierge/Supervisor to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

The Spa Concierge/Supervisor reports to the Treatment Manager.

As Spa Concierge/Supervisor, you will be responsible for the following duties:

• To ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required:
• 1. Front Desk
• 2. Spa Retail Area
• 3. Relaxation Area
• 4. Sales and Marketing of Spa treatments and retail items
• Report dysfunctional equipment to Treatment Manager
• To maintain inventory of supplies for the operations of the spa reception
• Must have the ability to courteously interact and answer all spa and hotel-related questions with guests in various mode of communication (face-to-face, telephone or emails).
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor
• To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.
• Ensure that the reception area is tidy, clean and stocked at all times.
• Print confirmation letters and pull files for the next business day.
• To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
• To assist in the smooth flow of the guests journey throughout the day.
• To perform opening and closing duties.
• To have a thorough understanding of Spa operations, all treatments offered in the spa and all retail products.
• Prepare gift certificates and make pre-payment arrangements
• To perform all daily assigned Spa Concierge Tasks

As Spa Concierge/Supervisor, we expect from you:

• Candidate must possess good customer service and communication skills in English
• Keen interest in the spa and wellness industry
• At least 1 year of experience in similar capacity
• 5 days week, rostered work shifts, weekends, and public holidays

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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