Customer Service Officer - Tampines

apartmentSTRATEGIC MARKETING (S) PTE. LTD. placeTampines scheduleFull-time calendar_month10/6/25

KEY RESPONSIBILITIES

Maintain customer satisfaction through face-to-face interactions, phone calls and emails
Effectively manage a large volume of incoming calls and emails
Effectively resolve customers’ problems through strong and clear interpersonal dialogue
Skilfully and calmly manage difficult and angry customers
Liaise with third-party service contractors for appointment scheduling and spare parts
Data entry for customer information, feedback, complaints and warranty cards
Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
Proficient in spoken and written English, preferably able to speak Mandarin
Strong people-handling skills and a keen listener
Pleasant and strong personality, able to withstand difficult customers
Fast with the ability to multi-task and manage time effectively
Able to adapt/respond to different types of customers
A team player with a positive service mindset
Proficient in MS Office applications
Knowledge in spare part management will be an advantage

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