Information Technology Support Specialist

apartmentFASHION CHOICE PTE. LTD. placeToa Payoh scheduleFull-time calendar_month 
Job Responsibilities
  • Provide daily IT support for the Singapore office, including managing and maintaining devices such as workstations, laptops, mobile devices, printers, IP cameras, switches, and wireless access points.
  • Deliver executive level IT support and remote assistance for SHEIN employees across the APAC time zone.
  • Collaborate with internal teams to troubleshoot, resolve, and document technical issues and improvement initiatives.
  • Manage user onboarding and offboarding, including setting up accounts, systems, and orientation sessions.
  • Ensure IT systems remain secure, up to date, and compliant with company policies.
  • Maintain accurate documentation of IT incidents, assets, and solutions.
  • Coordinate with third party service providers and external partners to ensure timely resolution of technical issues and maintain enterprise-level IT standards.
  • Support and implement IT policies and procedures as required.
  • Occasionally work on public holidays, with compensatory time off provided.
Job Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field OR equivalent work experience.
  • Minimum 1 year of experience in an enterprise IT support or systems administration role.
  • Strong working knowledge of computer hardware, operating systems, networking fundamentals, and endpoint management tools.
  • Proficiency in diagnosing, troubleshooting, and resolving IT-related issues promptly.
  • Familiar with helpdesk ticketing systems and remote support tools
  • Excellent interpersonal skills with a strong customer service orientation.
  • Detail-oriented, highly organized, and capable of managing multiple priorities efficiently.
  • Able to work independently and collaboratively in a fast-paced environment.
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