Resident Services Executive / Care Coordinator (Hospitality & Healthcare Ops)
HRnetGroup Toa Payoh Full-time
Key Responsibilities:
- Act as the primary liaison for residents, ensuring their daily needs are met smoothly and professionally
- Coordinate care-related services including medical appointments, therapy sessions, meals, and lifestyle arrangements
- Support the development and execution of individual resident care and service plans
- Monitor residents’ well-being and escalate concerns to relevant healthcare or supervisory teams when needed
- Handle resident feedback, requests, and service issues promptly and effectively
- Organise and support community engagement activities to encourage social interaction and wellbeing
- Work closely with internal teams and external service providers to ensure consistent service delivery
- Maintain accurate records related to resident needs, updates, and service coordination
- Contribute to improving operational processes and service quality within the residence
- Rotating shifts between:
- 7:00 AM – 8:00 PM
- 8:00 AM – 9:00 PM
- Additional staggered shifts may be assigned to support end-of-day operations
- 44 hours per week
- May varies depending on resident needs and facility schedule
- Requirements
- Diploma in Hospitality, Healthcare, Social Services, or related field
- Minimum 2 years of experience in customer service, hospitality, healthcare, or eldercare environments
- Strong interpersonal and communication skills with a warm, service-oriented personality
- Patient, empathetic, and comfortable working with elderly residents
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in coordinating across teams and external service providers
- Shift work required, including weekends and public holidays
- Why Join Us
- Meaningful work that directly improves seniors’ quality of life
- Exposure to both hospitality and healthcare service operations
- Supportive and structured working environment
- Opportunity to grow within the eldercare and service management sector
- Contact Us
- Share your resume to ath••••••••••@crew.sg or
- Text us at: +65 •••• •913 or +65 •••••996
- Only shortlisted candidates will be contacted.
CREW by HRNet | HRnet Ventures Pte Ltd (24C2435)
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