Technical Business Analyst

Technical Business Analyst – AI, Data & Automation

Role Overview

We are seeking a Senior Technical Business Analyst who operates comfortably at the intersection of application services, AI, data analytics, cloud, automation, and backend integration. This role requires hands-on experience, not conceptual familiarity.

The successful candidate will actively work with data, AI-enabled solutions, cloud platforms, automation tools, and Node.js-based services, while partnering closely with business stakeholders and delivery teams to shape and deliver practical, outcome-driven solutions.

• Work directly with business stakeholders to understand application workflows, operational pain points, and improvement opportunities
• Analyse existing applications and services to identify optimization, automation, and AI enablement opportunities
• Translate business needs into clear, actionable functional and technical requirements
• Actively shape solution options in collaboration with delivery teams

• Work hands-on with data to support analytics, insights, and AI-enabled use cases
• Support and contribute directly to AI-enabled initiatives, including predictive analytics, workflow optimisation, decision support, and Generative AI use cases such as knowledge retrieval, summarisation, and RAG-based solutions
• Perform data preparation, validation of outputs, and integration of AI capabilities into business and application workflows
• Ensure AI and analytics outputs are relevant, explainable, and aligned to business intent

• Work with delivery teams on AWS-based applications and data platforms
• Engage with cloud architecture, service configurations, integrations, and dependencies
• Contribute to discussions on scalability, security, performance, and cost optimization
• Hands-on AWS experience is required; surface-level or purely theoretical exposure is insufficient

• Identify and design opportunities for process and workflow automation
• Design and build Power Automate flows, including triggers and integrations
• Support automation across Microsoft 365, SharePoint, Power Apps, and data sources
• Work with Node.js-based services for API integrations, middleware logic, or backend support
• Ability to read, modify, and develop lightweight Node.js services to support application workflows

• Work closely with project managers, developers, and architects throughout delivery
• Support Agile, Waterfall, or hybrid delivery models
• Support UAT planning, execution, and defect resolution
• Perform impact analysis for changes and enhancements
• Ensure alignment with security, data governance, and compliance standards

• 5–8 years of experience in Business Analysis or similar technical roles
• Strong background in application services and platform-based solutions
• Demonstrated hands-on experience with AI, data, cloud, automation, and backend integrations
• Comfortable operating in delivery environments where outcomes matter more than documentation