Client Experience & Operations Manager - Toa Payoh - ref. m14656119

Location: Pineapple MMA, Central Singapore

• Job Type: Full-Time
• www.pineapplemma.com
• About Pineapple MMA

Pineapple MMA is Singapore’s leading Muay Thai and Boxing gym — globally recognised for our world-class Muay Thai programme and home to the most respected Boxing programme in the country. We are more than just a gym: we are a high-performance training ground and a warm, welcoming community where people of all levels come to get stronger, fitter, and more confident.

We are looking for a Client Experience & Operations Manager to oversee the daily operations of the gym. You’ll play a key role in shaping the member journey, ensuring every visit to Pineapple MMA is seamless, professional, and community-driven.

• Key Responsibilities
• Front of House Leadership: Be the welcoming face of Pineapple MMA — managing class check-ins, engaging first-time visitors, and creating a seamless, high-touch experience at the front desk.
• Client Relationship Management: Support members through every stage of their journey — from explaining membership options and processing bookings, to resolving concerns with confidence and care.
• Operational Excellence: Oversee the smooth running of daily gym operations — ensuring facilities are well-maintained, stock levels are monitored and replenished, and the gym remains in peak condition.
• Vendor & Facility Coordination: Manage third-party service providers and contractors for maintenance, troubleshooting, and facility upgrades, ensuring a consistent standard of quality and responsiveness.
• Staffing & Scheduling Oversight: Coordinate weekly staff schedules to ensure optimal class coverage, fair distribution of shifts, and efficient use of staff resources.
• Team Support & Ad-Hoc Tasks: As part of a lean, fast-paced team, you’ll be expected to take initiative and jump in where needed — whether that’s helping with events, covering for a teammate, or solving unexpected issues on the floor.
• What We’re Looking For
• 1–4 years of experience in operations, hospitality, customer service, or gym/studio management
• Friendly, solution-oriented, and confident in handling both people and processes
• Exceptionally organised with great attention to detail, executes tasks with excellent precision
• Comfortable using or learning to use online tools such as WhatsApp, Google Drive, spreadsheets, POS systems and Mindbody Online.
• Able to multitask and stay calm under pressure
• A passion for fitness and combat sports is a strong plus
• Work Schedule

This is a full-time, on-site role requiring a 6-day work week. You’ll work a rotating schedule that includes weekday evenings and weekends. Flexibility and a positive attitude toward our gym’s active hours are essential for success in this role.

• Compensation & Benefits
• Competitive Salary: SGD $2,500 - $3,200/month, commensurate with experience and skillset
• Performance Bonuses: Opportunity for additional incentives based on individual and team performance
• Complimentary Membership: Full access to classes, plus open gym usage
• Merchandise Discount: Staff discounts on Pineapple MMA gear and apparel
• Professional Development: Grow within a dynamic, fast-evolving fitness brand
• What We Value

At Pineapple MMA, we look for people who:

• Take ownership and pride in their work
• Communicate clearly and warmly
• Stay positive, proactive and solutions-focused, even under pressure
• Care about community, culture, and personal growth
• Have a genuine passion for fitness, martial arts, or people — or all three
• How to Apply

Apply directly by submitting your application here or send your Resume and a short cover letter to ‘[email protected]’ with the subject title ‘Client Experience & Operations Manager: [Your Name]’.

We’re excited to meet someone who’s ready to make an impact — on our team and in our community.