CRM Executive (Automotive)

Automotive MNC

• 5days workweek
• Clear progression and development path

Responsibilities:

• Support planning and execution of CRM initiatives to improve customer engagement and satisfaction.
• Manage Customer Feedback Management (CFM) processes: acknowledge cases promptly, coordinate follow-up with stakeholders, and ensure timely case closure.
• Handle customer complaints, low survey scores, and escalated cases professionally and according to SOP.
• Identify service gaps, implement improvement actions, and conduct regular showroom and service‑centre checks.

• Administer and lead ownership benefits programs, ensuring timely submission of signups to partners
• Explore new partnership opportunities to enhance program offerings.

• Execute CRM activities for multiple brands in alignment with Vantage Automotive and brand CI requirements across sales and aftersales.
• Serve as the guardian of the CRM Salesforce system, ensuring data integrity and generating business intelligence.

• Manage customer email channels, ensuring timely and professional responses.
• Disseminate feedback and correspondence to relevant internal stakeholders and principals.

• Maintain customer database accuracy, ensuring compliance with PDPA.
• Create weekly and monthly reports to analyze service levels, NPS performance, customer feedback trends, and business funnel performance.

• Work closely with Business Process Owners to optimize workflows, technology, and customer‑centric processes.
• Review and improve customer-related processes using CRM and IT tools.
• Support marketing administration, customer service initiatives, and events.
• Perform ad‑hoc tasks as required.

Requirements:

• Diploma in Business, Marketing, or equivalent fields.
• 1 to 3 years of customer‑facing experience, preferably in CRM, customer service, or automotive-related roles.
• Experience using data analytics tools, including strong proficiency in Microsoft Excel.
• Strong communication skills, both written and verbal, with the ability to engage customers professionally.
• Good initiative and strong follow‑through to ensure timely completion of tasks.
• Effective planning and organizing skills with attention to detail.
• Ability to work effectively as a team player in a fast‑paced environment.
• 5 days, office hours, Alexandra
• Job Reference: QXWWR4RR

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to jos••••••@peopleprofilers.com

EA Personnel: Josie Cha Zi Jing