Hotel Housekeeping Supervisor

Tasks:

Supervise daily housekeeping operations to ensure guest rooms, public areas, and service areas meet hotel cleanliness and presentation standards

Inspect guest rooms and public areas to maintain quality standards and maximum guest satisfaction

Supervise and support Housekeeping Attendants in their daily tasks and performance

Coordinate closely with Front Office regarding room status updates and guest requirements

Attend to guest requests, feedback, and complaints in a professional and timely manner

Report and follow up on maintenance and repair issues with the Engineering team

Assist in managing housekeeping supplies, linen inventory, and lost & found procedures

Ensure housekeeping equipment and cleaning tools are properly maintained and used safely

Support staff training, orientation, coaching, and performance monitoring

Maintain housekeeping records, operational reports, and departmental documentation

Ensure compliance with hotel policies, hygiene, health & safety, and emergency procedures

Promote teamwork, sustainability practices, and Accor values within the department

Requirements:

Minimum 1 year of experience in a housekeeping supervisory role within the hospitality industry

Strong attention to detail and ability to maintain high standards of cleanliness

Excellent communication and interpersonal skills to effectively lead and motivate a team

Problem-solving skills and the ability to work under pressure to meet deadlines

Proficient in Microsoft Office suite and able to use housekeeping management software

Passionate about providing exceptional customer service and creating a comfortable guest experience

Ad-hoc duties assigned by the manager