Assistant Manager, Housekeeping (Hotel)

We are seeking a dedicated and service-oriented Housekeeping Executive to oversee daily housekeeping operations and ensure exceptional cleanliness, guest satisfaction, and service standards. The ideal candidate will possess strong leadership skills, hotel housekeeping experience, and the ability to coordinate effectively with cross-functional teams in a fast-paced hospitality environment.

Key Responsibilities:

• Inspect and maintain rooms, corridors, and service areas daily to ensure cleanliness and quality standards are met.
• Conduct daily room inspections including VIP rooms, showrooms, and preventive maintenance monitoring to ensure consistent service delivery.
• Coordinate with Front Office and relevant teams for timely room release and readiness.
• Lead housekeeping shifts and personalize in-room guest service where possible.
• Ensure proper preparation of VIP rooms and amenities according to standards.
• Train and guide housekeeping staff in guest interaction, technical skills, and service processes.
• Handle guest requests and complaints efficiently while promoting excellent service standards.
• Manage team operations including briefings, grooming standards, scheduling, and roster planning.
• Oversee housekeeping resources such as supplies, equipment, linen, and chemicals.
• Ensure compliance with hotel policies, safety procedures, performance goals, and maintain effective communication across departments.

Key Requirements:

• Tertiary Education or Diploma in Hotel Courses Preferable.
• Minimum 2 years in Housekeeping Position
• Minimum 1 year as Housekeeping Executive
• Housekeeping / Supervisory Experience in smilar level hotel
• Trainer or on Job Trainer Preferred
• Computer skills, preferably in MS Word, Excel and Powerpoint.
• Presentable, well groomed with leadership quality.
• Technical skills for Housekeeping/Coordinator
• Supervisory and leadership skills – collaborative, enabling, and entrepreneurial
• Interpersonal skills well developed with guests, colleagues, and management
• Use/knowledge of PMS e.g., Opera, E-Housekeeping

The Talent People 24C2589