Bedok - APAC Regional Account Director

APAC Regional Account Director

Role Summary

They have accountabilities for all strategic and operational activity including, but not limited to new business development, revenue growth, client satisfaction and managing the team.

The APAC Regional Account Director for JLL will work with the functional heads for the management of the real estate portfolio across all service lines on the account, including Transaction Management, Portfolio planning and strategy, Project Management and Facilities Management.

The APAC Regional Account Director will be the strategic advisor and lead role for the clients organisation throughout APAC covering the region. They will be empowered to act as the client in all aspects of the delivery of the services detailed within the taxonomy during the period of 2025 and beyond.

The portfolio spans across 14 Countries and over 140 properties.

• Develop and execute the overarching account strategy which effectively conveys the vision and mission of the account and rallies the team around a common purpose.
• Identify, strategies and communicate opportunities to enhance the customer experience.
• Deliver the account leading best practices and innovations developed across the platform.
• Ensure connectivity of the APAC account team to the tools and resources of the entire JLL platform and drive the Vested account defined principles.
• Work hand in hand with the regional leader in the client’s organisation developing a strategy for a best-in-class Real Estate function, support the recruitment, training and development in line with the Vested agreement.
• Be the Trusted Advisor to the client driving the wider Real Estate strategy and investment opportunities

Core Competencies

• Act as the Regional Leader for the client’s organisation in APAC, working closely with the Global Client to recruit, develop and drive the workplace function.
• Develop, and “own” strong relationships with client’s key representatives and local stakeholder at all levels
• Develop, and manage regular localised client meetings and feedback sessions at both a Regional (APAC) and Global levels.
• Build a relationship with the client developing trust and demonstrating ownership and drive of innovation, transformation and change management.
• Ensure a pro-active approach to develop an APAC strategy by globally understanding the client’s changing priorities.
• Develops and manages Voice of the Customer (VOC) and “Client Care” programme to regularly gain input and direction from clients ensuring alignment to service level agreement and that JLL is exceeding expectations.
• Working with our Real Estate and projects teams, create and enhance standardised processes and infrastructure in order to provide superior real estate and business solutions for our client.

• Positive impact on people and a force for good in the communities in & around the client’s sites
• Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values.
• Understand strengths, opportunities and skill sets of existing support team provide day to day management and coaching to increase productivity. Consider location of resources reporting the account and make appropriate changes over time.
• Identify any gaps in skill sets or resources required to achieve account goals. Prior to adding headcount, understand capacity of existing team or broader resources across the platform.
• Develop the account vision and strategy aligned to wider Work Dynamics plans.
• Align the team with client priorities and the account vision and strategy.
• Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption.
• Improve team performance through regular coaching and feedback.

• Deliver best value, continuously focusing on both client budgets and JLL P&L, ensuring the services delivered are fit-for-purpose for the client’s ambition and the local business environment.
• Achieve or exceed the agreed financial targets for the account, contribution Income, Fee revenue, revenue and expenses.
• Work closely with Account Finance team to prepare and present the monthly and quarterly financial reports.
• Lead the development of the account expense and capital budgets and forecasts in accordance with the financial timetable.
• Ensure collection of fees from client and tracking of outstanding payments
• Implement effective cost and quality controls.

• Increase regional integration and collaboration through the vested culture to drive innovation.
• Reduce the carbon footprint through energy efficiency and the adoption of renewable energies to achieve a target of net zero by 2030 or sooner.
• Ensure adherence to contract in line with the Vested ethos
• Ensure account delivers against contract deliverables – meeting all KPI’s, budget targets and project commitments for all service lines.
• Implement and manage the change control process.
• Manage the governance process for the account.
• Ensure the delivery strategy for all engineering and maintenance services.
• Drive the client’s workplace improvement strategies.

• Build on the existing safety culture to drive risk reduction, demonstrate a culture of care and be incident free.
• Ensure all defined services are completed in accordance with quality operating procedures and statutory requirements.
• Ensure compliance with company policies – guidelines and values, local laws and the guidelines of client’s organisation.
• Ensure there is no, or minimal, downtime of critical services.
• Drive integration of servicesContinuously deliver a reliable environment ensuring it is fit for purpose for local business requirements.

Ensure Global consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.

Ensure that key vendor/ partner relationships are maintained, developed and integrated in the account plan.

• Proactively prepare for and ensure the account is well positioned for successful renewal.
• Identify opportunities to extend the contractual relationship with the client e.g. expanding the portfolio under management, extending the range of services and
• work to convert the opportunities to drive further growth.
• Work with the solutions development team and leverage external networks to develop further sales and support the business development effort.

• Ability to influence, partner and operate strategically are critical competencies.
• Energy and drive to develop the account and grow the business.
• Good understanding of current industry technology and potential future developments.
• Excellent interpersonal and presentation skills via multiple media.
• Commercially and financially astute.
• Strategic thinking and decision making.
• Able to lead and inspire, guide and coach, and develop the performance of those managed.
• Encourages feedback to inform quick decision making.
• Courage to make tough decisions.
• Excellent relationship, and stakeholder management skills.
• Able to work in a complex environment and comfortable with ambiguity.

• Commercial real estate portfolio management at senior level
• Account management or similar role.
• Active member of a relevant industry professional organization.
• Development of business contacts leading to new business opportunities.
• Education in Real Estate, Business Administration, Accounting, Engineering or related field or equivalent experience.

• Transition KPI’s exceeded
• (Year 1) Green Operational scorecard – KPI’s
• Financial targets both internal and clients exceeded
• EHS balance scorecard > 4.25
• NPS question score – > 8 / 10 (Client Survey)
• Voluntary attrition rate – < 10 %
• Leadership Team Gender diversity – 50% (excluding Hard Services)