Researcher / Senior Researcher, Service and Operations Management | Up to $5,500 - Toa Payoh

Working Hours: Monday - Thursday 8.30am to 6pm; Friday 8.30am to 5.30pm

Responsibilities:

• Propose and design research plans related to Service, Operations, and Enforcement Management, focusing on enhancing citizens' experiences and insights
• Conduct qualitative and quantitative research using diverse methods (e.g., surveys, ethnographic interviews, focus group discussions, contextual inquiries, and observations)
• Identify and analyse emerging trends and draw contextual insights for the Singapore public sector
• Manage Whole-of-Government (WOG) research projects, including study design, procurement, stakeholder engagement, vendor management, and dissemination of results
• Translate research findings into impactful learning products such as articles, infographics, videos, toolkits, games, simulations, and case studies
• Facilitate knowledge-sharing communities and platforms to promote best practices and address challenges in service and operations management
• Design and implement learning interventions such as roundtables, seminars, dialogues, and consultancy projects with public service practitioners and leaders
• Provide consultancy and advisory services on service, operations, and enforcement management initiatives

Requirements:

• Strong analytical skills and an inquisitive approach to problem-solving
• Excellent verbal and written communication skills, with the ability to convey research in engaging and accessible ways
• Strong interpersonal skills with the ability to manage stakeholders across different levels
• Self-motivated, adaptable, innovative, and resourceful
• 2 to 3 years of relevant experience in customer insights, market research, or consulting (preferred)

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

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