Bedok - Call Centre Officers (Many Vacancies)

apartmentOAKTREE CONSULTING placeBedok descriptionPermanent calendar_month 
Outbound Call Associate
  • Proactive contact and engage customers to gather critical information through survey activities
  • Meet and achieve the individual and company’s key performance indicators
  • Acquire a strong knowledge of the products and services, culture and processes
  • Provide quality customer service and prompt follow-up to customers over the phone and/or email
  • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
  • Resolve customer queries efficiently and escalate issues promptly
  • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
  • Other duties as assigned by Team Lead and/or Branch Head
Requirements
  • Diploma / NITEC / GCE ‘O' Level or equivalent
  • Minimum C5 for English O level
  • Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
  • Pleasant disposition with good communication skills
  • Fluency in a second language
  • Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

  • Position applying for
  • Current remuneration
  • Expected remuneration
  • Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

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