Customer Support Officer (Sales Operations, Excel) - Southeast ~
Leading Utilities Group company
Duration: 1 year, extendable/convertibleWorking Location: Kallang Sector
Working hours: 08.30am – 6.00pm (Monday to Friday)
Job Duties:
Customer Operations Support- Respond to enquiries from general mailbox and ensure timely responses to all incoming emails and requests
- Conduct quality assurance reviews for BPO operations to ensure adherence to SOPs, compliance requirements, and service standards
- Provide operational coverage for customer support activities during or outside regular working hours, only when necessary
- Support finance operations which includes the preparation of billing data and generation of invoices for corporate clients
- Verify and process invoices from landlords and follow through with finance to ensure timely payments.
- Compile and deliver comprehensive monthly reports for both corporate clients and landlords.
- Respond timely to mailbox enquiries on invoicing matters and resolve issues expeditiously to ensure on time payments.
- Perform other administrative or operational tasks as assigned to support Sales Ops and Customer Ops teams
Requirements
1 Diploma
2 Proficient in MS Office (especially Excel)
3 Strong organizational skills with high attention to details
4 Excellent written and verbal communication skills
5 Able to work independently with minimal supervision
6 Good time management skills with the ability to adhere to tight deadlines
7 Ability and willingness to support operational needs outside of regular working hours when required
Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
Contact number: 81•• •194
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