[ref. b85065022] Service Manager (Assistant Manager level) - Automotive - Geylang

Job Summary:

The Service Manager works closely with the Workshop Manager to ensure seamless coordination between front-end and back-end service delivery.

Key Responsibilities:

• Oversee daily frontline operations, including customer reception, appointment management, and service advisor performance.
• Responsible to prepare business plans and implement cost management initiatives to enhance overall profitability.
• Maintain high standards of customer service aligned with Honda’s service philosophy.
• Handle customer feedback, consult with senior management as needed, and ensure all complaints are resolved professionally and amicably.
• Ensure timely and transparent communication with customers regarding service updates, quotations, and follow-ups.
• Monitor service centre performance, including turnaround time, customer feedback, and implement improvements.
• Coordinate with the Workshop Manager to align job scheduling, resource allocation, and service flow.
• Mentor, coach, and evaluate service advisors to uphold service excellence and process adherence.
• Collaborate with Parts Department & Workshop Manager to provide accurate timelines to customers.
• Support warranty and goodwill claim discussions from the customer interface perspective.
• Analyze service data and KPIs to identify trends and drive continuous improvement.
• Cover the Workshop Manager’s duties in their absence, ensuring continuity of operations.
• Handle all ad-hoc projects and duties as assigned.

Key Requirements:

• Diploma or Degree in Automotive, Business, or related fields.
• Minimum 5 years’ experience in automotive customer service or service advisor management.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and customer-handling abilities.
• Experience in managing service KPIs and improving customer satisfaction.
• A team player who collaborates well with technical teams.

Working Locations:

• 255 Alexandra Road Singapore 159937

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Thank you for your submission and we regret that only shortlisted candidate will be notified.