Senior Executive/Assistant Manager Corporate Services
Senior Executive/Assistant Manager/, Corporate Services, Eagles Mediation and Counselling Centre (EMCC)
Eagles Mediation & Counselling Centre (EMCC) established in 1997, is one of the region’s foremost organisations that pioneered family mediation and training, and one of the few agencies with expertise to provide integrative services in mediation and psychotherapy.
EMCC has continued to evolve yet always endeavouring to be true to our vision of Bringing Hope and Restoration – to lost and hurting individuals, and broken relationships through our counselling and mediation services. On the upstream, EMCC actively develops prevention and early detection of psycho-emotional and relational problems.This includes training, public talks and workshops, in-company training, community outreach programmes, resource development, among others. These are aimed at empowering individuals through imparting and equipping of knowledge and self-help skills to effectively manage their interpersonal relationship challenges.
We advocate for destigmatisation of mental health and normalise seeking help through public campaigning.
EMCC is a non-profit with Institute of Public Character status.
Job Description
We are seeking a highly organised and detail-oriented Senior Executive/Assistant Manager, Corporate Services to support the Corporate Services department in ensuring the smooth and efficient operation of administrative, facilities, procurement, HR functions (including recruitment, training, compensation and benefits) and other corporate functions in a counselling centre environment.
This role involves leading the Client Services Team, coordinating day-to-day activities, managing vendor relationships, overseeing office operations, and implementing policies to enhance organizational efficiency. The ideal candidate will be highly organized, proactive, and capable of multitasking in a client-centric and process-oriented environment.
Responsibilities and Tasks
Administrative and Office Management- Oversee daily office operations, ensuring a professional and welcoming environment for staff and clients.
- Manage office supplies, equipment, and maintenance needs.
- Coordinate schedules, meetings, and corporate events.
- Handle confidential documentation with discretion.
- Lead and supervise the Client Services Team to achieve client service satisfaction or excellence.
- Liaise with service providers (cleaning, security, IT, etc.) and ensure service quality.
- Monitor contracts and agreements for facilities-related services.
- Ensure compliance with health, safety, and accessibility standards.
- Manage full-cycle recruitment processes for non-clinical positions.
- Administer compensation programs, ensuring market competitiveness and internal equity.
- Oversee employee benefits programs (health insurance, leave policies, wellness initiatives).
- Process payroll, claims and maintain accurate compensation records.
- Serve as primary contact for employee benefits inquiries.
- Ensure compliance with labour laws and organizational policies
- Coordinate onboarding for new hires.
- Assist with performance management processes.
- Support employee engagement initiatives.
- Address staff inquiries regarding HR and administrative matters.
- Coordinate staff training programs (non-clinical).
- Maintain training records and track compliance requirements.
- Administer professional development budgets and reimbursements.
- Evaluate training effectiveness and recommend improvements.
- Assist in developing and updating HR policies and procedures.
- Ensure compliance with employment laws and counselling centre regulations.
- Maintain employee records and HR documentation.
Core Competencies:
- Recruitment efficiency and new hire satisfaction.
- Accuracy and timeliness of payroll/benefits administration.
- Employee satisfaction with HR support.
- Compliance with HR regulations and policies.
- Prioritizes tasks effectively under deadlines.
- Resolves discrepancies and operational challenges.
- Handles sensitive financial/HR data with discretion.
Requirements:
- At least Diploma/Bachelor’s degree in HR Management, Business Administration, Accounting or related field.
- Experience: 5-8 years in Client Services, Office and Human Resource administration with recruitment and compensation/benefits experience. Experience in healthcare/nonprofit settings preferred.
- Designation and remuneration will commensurate with years of experience.
- Skills:
o Strong knowledge of HR practices and employment laws.
o Proficiency in HRIS and payroll systems.
o Excellent interpersonal and communication skills.
o High level of discretion and emotional intelligence.
o Strong organisational, communication, and multitasking abilities.- Proficient in Microsoft Office applications and setting up virtual meetings using the various platforms.