Client Services Executive (Employee Benefits)

apartmentAlliance Healthcare Group placeBukit Batok scheduleFull-time calendar_month16/6/26

About the Opportunity

We are currently seeking Client Service Executives to join the team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner.

What You'll be Doing

To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
Maintenance of Client database, including data entry and uploads.
Client implementation and system setups.
Generate and prepare monthly/ad-hoc Client reports.
Client contract renewals and upsell of services where applicable.
Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
Assist with accounts receivable follow-ups where required.

What We Are Looking for

Candidates with prior experience with Healthcare Insurance provider will be an added advantage.
Proficient in MS Office Applications.
Possess good interpersonal and communication skills.
Ability to work under pressure.
Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

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