Beauty and Wellness Manager at Luxury High-End Aesthetic Beauty TCM Spa

Beauty and Wellness Manager at Luxury High-End Aesthetic Beauty TCM Spa.

Salary : $5-$6.5k

The ideal candidate embodies professionalism, discretion, and a deep understanding of high‑end wellness services.

Key Responsibilities

• Curate an atmosphere of tranquillity, elegance, and personalised hospitality throughout the spa.
• Deliver impeccable service standards by engaging with guests, anticipating needs, and ensuring every visit feels bespoke.
• Cultivate strong relationships with VIP and long‑standing clients, providing tailored recommendations and seamless service coordination.
• Oversee all guest recovery efforts, resolving concerns with grace, confidentiality, and utmost professionalism.

• Develop and execute revenue strategies, including seasonal promotions, signature packages, and targeted marketing initiatives.
• Lead the team in thoughtful upselling of premium treatments and luxury retail lines.
• Monitor daily, weekly, and monthly performance metrics to ensure the spa meets or exceeds revenue goals.
• Partner closely with marketing and hotel leadership to drive brand visibility and guest engagement.

• Inspire, mentor, and guide a team of spa therapists, receptionists, and specialists to deliver five‑star service consistently.
• Conduct training programs focused on service etiquette, treatment excellence, and luxury guest communication.
• Manage staffing levels, schedules, and performance evaluations in alignment with hotel standards.
• Promote a harmonious, respectful, and collaborative work environment.

• Oversee all operational aspects of the spa, ensuring impeccable cleanliness, ambience, and adherence to health and safety protocols.
• Manage budgets, inventory, purchasing, and vendor relationships with a focus on quality and cost efficiency.
• Review financial statements and market trends to refine pricing, service menus, and product offerings.
• Stay informed on global wellness trends, treatments, and technologies to maintain top-end services to clients and an innovative beauty and wellness spa experience

• Previous experience in a luxury spa, hotel, or wellness environment is required.
• Proven leadership skills with the ability to inspire and guide a diverse team.
• Strong commercial awareness with the ability to balance guest satisfaction and business objectives.
• Exceptional communication, interpersonal, and guest‑relations abilities.
• Expertise in high-end aesthetics, beauty, wellness and TCM wetness and spa therapies, skincare, and premium wellness solutions