Business Development & Account Management Manager (Healthcare & Cosmetics) - Choa Chu Kang

Duties and Responsibilities:

• Identify and engage new customers to drive top-line growth, while managing and developing existing key accounts.
• Propose a road map for the next 5 years by product (eg. warehousing, middle mile, last mile)
• Manage, retain and develop a portfolio of major 3PL accounts
• Build sustainable customer relationships through Strategic Customer Relationship Management and Development.
• Be the key contact point for strategic accounts
• Identify opportunities to expand the business scope within existing key accounts.
• Manage a pipeline of opportunities to achieve sales goals.
• Provide feedback and market information on key accounts
• Lead market profiling and corporate customer/competitor research and analysis activities to identify market opportunities and challenges
• Drive Continuous Process Improvement
• Work in alignment with company's business strategy and objectives.
• Proactively anticipate customers’ needs and provide corresponding solutions or proposal offerings.
• Analyze customer requirements, identify root causes and ensure alignment with company standards.
• Respond to corporate customer RFI, RFQ and Tenders.
• Develop effective pricing strategies to sustain profitable growth together with SD team.
• Drive results through effective engagement with stakeholders at all levels.
• Ensure logistics execution activities comply with Service Level Agreements, supporting substantial and profitable business growth.
• Negotiate competitive commercial terms aligned with company expectations.
• Any other duties as assigned by the superior from time to time.

Requirements:

• Degree or above in Business Management / Supply Chain / Logistics Management or other related disciplines
• Minimum 10 years of relevant working experience in Supply Chain/Logistics industry.
• Experience in managing 3PLs serving Healthcare and/or Cosmetics customers, or direct experience in Healthcare/Cosmetics companies as a Logistics/Operations Manager.
• Experience in managing 3PLs and running RFQs for warehouse and transport services.
• Excellent communication, interpersonal and presentation skills
• Strong leadership skills with the ability to work effectively and independently in a fast paced, dynamic environment.
• Positive mindset, confident and able to contribute meaningfully within a reputable growing organization.