Geylang - Senior Field Application Engineer

OVERVIEW & IMPACT: Samsung Electronics Device Solutions is a global leader in Semiconductor industry.

Incumbent be responsible in providing advisory, technical solutions and leadership to the customers and various stakeholders. Using his/her technical, organizational, and customer knowledge to influence customers and assist them in applying in the products/services to their needs resulting in revenue generation, new business identification and future opportunities.

JOB RESPONSIBILITIES:

• Communicate and collaborate with various stakeholders to understand and resolve technical and quality related issues. Gather technical requirements/ specification from customers
• Provide front-line support to customers.
• Explain and provide details of technical issues to HQ Application team.

• Assist customers during qualification and ensure timely development schedule until MP.
• Provide pre/post-sales support and technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning.
• Collect customers feedback and provide recommendation to customer for design requirements, product enhancements and capture new product opportunities
• To provide quality support to regional customers
• Follow up on quality issues and co-work with Samsung HQ to solve it effectively
• Work with customer to carry out business specific quality initiatives

• Provide regular quality report and setup meeting with customers
• Explain failure analysis report to customers
• Manage customer’s field failure rate through 3rd party OSV (on site verification) provider
• Follow up quality issues during new product qualification and manage PCN (Product Change Notification)

Relevant Experience & considerations :

• At least 5 years' experience in Field Application Engineering / or Technical support Management in Industrial Electronics or Semiconductor/Display industry.
• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical and / or combination of these)
• Experience in FA/QA in semiconductor or electronics industry ( preferable in Memory related products)
• Experiences in customer project design-in (understanding of customers design flow) and follow up in failure analysis issues (from self managing minor problems to co-working on complex issues with HQ team) will be added advantage

Skills and Key attributes :

• Ability to effectively communicate technical information to non-technical audiences
• Strong analytic skills with the ability to understand client needs, and then collaborate with them to deliver solutions that provide lasting value
• Good communication and interpersonal skills
• Good Work ethics, attitude good Team Player