Senior Education Counsellor, Local Engagement

To provide information and advisory services to prospective students (and their parents/guardians) and ensure that the students are well informed on the choices of programmes offered and the application procedures. To drive sales conversion to support SIM’s market share in Singapore.

ACCOUNTABILITIES

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand name and planning local student recruitment strategies.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
• To assist customers in programme application and checking for documentation to support the turnaround time for admissions processing
• To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
• To comply with quality standards set for the department

• To follow up on all leads assigned on a timely basis
• To prepare and maintain lead follow-up reports

JOB REQUIREMENTS

• Bachelor’s degree with at least 2-3 years of working experience, preferably in sales, marketing or customer service; or Diploma with at least 5 years working experience
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education industry in Singapore

• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive