Jurong West - Customer Service Officer

Job Title: Customer Service Officer

*This position is open to interns*

Job Responsibilities:

Customer Service:

• Reply to customer messages, answer inquiries, and provide excellent service.
• Handle customer complaints and suggestions, resolve issues promptly to enhance customer satisfaction.
• Record and organize customer feedback, analyze common issues, and provide improvement suggestions.

Order Management:

• Receive and process customer orders, ensuring accuracy of order information.
• Coordinate and follow up with runners to ensure orders are completed timely and accurately.
• Handle order changes and cancellations, maintaining effective communication with customers.

Data Recording:

• Maintain customer information and order records, ensuring data accuracy and completeness.
• Regularly compile and summarize customer service-related data to support business decisions.

Team Collaboration:

• Work closely with other departments to ensure customer needs are addressed in a timely manner.
• Participate in team training and meetings, share experiences and best practices to improve service quality together.

Job Requirements:

• Education: High school diploma or above.
• Experience: Prior experience in customer service is preferred.

Skills:

• Excellent communication and coordination skills; patient, detail-oriented, and able to handle emergencies.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Strong team spirit, proactive attitude, and high sense of responsibility.

Language:

• Good command of both Chinese and English.

Company Benefits:

• Competitive salary and benefits package
• Regular training and career development opportunities
• Friendly and collaborative working environment
• Employee health and wellness programs