Customer Service Executive, Learning Support (perm, west, $3200)

apartmentFA Search Pte Ltd placeJurong East scheduleFull-time calendar_month 

Executive, Learning Support

Department: Service Quality

Permanent position
Working day: Monday to Friday (8.30AM to 5.30PM)
Working location: Jalan Papan (near Jurong East)

Salary range: $2.5k to $3.2k

Core Responsibilities:

The core responsibility is to ensure timely fulfillment of front-end desk-bound technical training course administration functions, including managing technical enquiries and online registration gateway.

Course Administration
Prompt responds and follow-up on technical training enquiries.
Effectively manage front-end course administration functions in a timely manner.
Attending to customer enquiries and responding Inbound/Outbound emails.
Effectively manage online registration gateway.
Manage and monitor ad-hoc and urgent training request.

Timely generating relevant reports on a regular basis to support training performance management.

Periodic updating on marketing collaterals; and

Support Technical Support Training Unit on course delivery matters.

Industry Outreach and Marketing

Assist in the designs, develops, and coordinates production of brochures, flyers, catalogs, and web-based marketing, publicity, and promotional materials; and

Assist in seminars, events, activities and industry programs.

Suppliers Management

Source, negotiate, monitor and feedback on the performance of outsourcing partners and vendors, ensuring compliance with technical specifications and service standards.

Job Requirements include but are not limited to

Fresh Nitec, Diploma Level holder are welcome to apply, full training will be provided to adapt in the Training and Adult Education sector.
Ability to effectively manage time and schedules under tight deadlines and pressure.
Strong adaptability skills, able to work independently as well as in a team.
Strong communication skills with good customer service aptitude.
Proficiency in Microsoft Office and other IT applications.

Must be willing to consider a flexible work schedule, including occasional weekday evenings and Sundays on a rotational basis, with generous perks provided.

Interested candidates please e-mail your resumes in Words document (indicating your current salary and expected salary) to: [email protected]

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