#SGunited Jobs IT Service Desk Engineer
ITCAN PTE. LIMITED Geylang Full-time
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
RecruitFirstBedok, 4 km from Geylang
IT Service Desk Agent ??
• Location (Nearest MRT): Bedok
• Salary: Up to $3000
• Duration of Work: 1 Year ~ renewable!
⏰ Work Days & Hours:
Upon First Joining:
• Weekdays (Mon–Fri): 8.5 hours per day, staggered between 7:30 AM to 7:30 PM...
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