Bukit Merah - Banking Customer Service Call Centre Officer (Retail Account Services)
About the role
We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.
Training Programme Details- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.
Shift Timings Weekends Shift:
Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client
What you'll be doing- Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
- Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
- Identify customer needs and offer appropriate solutions or referrals
- Maintain accurate records of customer interactions and follow up as needed
- Contribute to the continuous improvement of customer service processes and procedures
- Provide a positive customer experience that aligns with the company's brand and values
- Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
- Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
- Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
- Proficient in using computer systems and various software applications
- Flexible and adaptable to work in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service and a desire to exceed customer expectations
About us
D L Resources Pte Ltd is a leading provider of outsourced staffing services solutions, serving a diverse portfolio of clients across various industries including Banks & MNCs.
(Shortlisted Candidates Will Be Working For The Banking Sector Client): This Is A Non-Sales Role***- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee (Mr) - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521)