Customer Service Manager - Bukit Merah

apartmentSINGAPORE PAINCARE HOLDINGS LIMITED placeBukit Merah scheduleFull-time calendar_month 

CUSTOMER SERVICE MANAGER

Job Summary:

We are seeking a compassionate and experienced Customer Service Manager to lead our patient support team in delivering exceptional service within a healthcare setting. The ideal candidate will have a strong background in customer service, preferably in healthcare, and a passion for improving patient experiences.

Key Responsibilities:

  • Lead and manage the customer service team to ensure high-quality patient interactions.
  • Develop and implement service protocols aligned with healthcare regulations and patient care standards.
  • Handle escalated patient concerns and resolve issues with empathy and efficiency.
  • Monitor service metrics and patient satisfaction scores; implement improvements as needed.
  • Collaborate with clinical and administrative teams to streamline communication and service delivery.
  • Train staff on service excellence, conflict resolution, and healthcare-specific communication.

Qualifications:

  • Bachelor’s degree in Healthcare Administration, Business, or related field (preferred).
  • Minimum 3–5 years of customer service experience, with at least 2 years in a healthcare setting.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with healthcare systems, billing, and insurance processes.
  • Proficiency in CRM and healthcare management software.

Note : Only shortlisted candidates will be notified

business_centerHigh salary

Customer Service Manager - Toa Payoh

apartmentSINGAPORE PAINCARE HOLDINGS LIMITEDplaceToa Payoh, 7 km from Bukit Merah
CUSTOMER SERVICE MANAGER Job Summary: We are seeking a compassionate and experienced Customer Service Manager to lead our patient support team in delivering exceptional service within a healthcare setting. The ideal candidate will have a strong...
apartmentBrenntagplaceTampines, 17 km from Bukit Merah
Job Summary: We are seeking an experienced and dynamic Customer Service Manager to lead our Supply Chain Service Customer Care team. This role is pivotal in ensuring smooth daily operations, managing customer expectations, driving service...
apartmentThe Supreme HR AdvisoryplaceBukit Merah
Position: Customer Service Team Lead / Manager - (order management and logistics) Working Days: 5 days (Mon-Fri) Working Timing: 830am – 530pm Working Location: Harbourfront Centre Starting Salary: $4000 - $6000 Interested applicants can...