Customer Service Manager - Bukit Merah

CUSTOMER SERVICE MANAGER

Job Summary:

We are seeking a compassionate and experienced Customer Service Manager to lead our patient support team in delivering exceptional service within a healthcare setting. The ideal candidate will have a strong background in customer service, preferably in healthcare, and a passion for improving patient experiences.

Key Responsibilities:

• Lead and manage the customer service team to ensure high-quality patient interactions.
• Develop and implement service protocols aligned with healthcare regulations and patient care standards.
• Handle escalated patient concerns and resolve issues with empathy and efficiency.
• Monitor service metrics and patient satisfaction scores; implement improvements as needed.
• Collaborate with clinical and administrative teams to streamline communication and service delivery.
• Train staff on service excellence, conflict resolution, and healthcare-specific communication.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or related field (preferred).
• Minimum 3–5 years of customer service experience, with at least 2 years in a healthcare setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with healthcare systems, billing, and insurance processes.
• Proficiency in CRM and healthcare management software.

Note : Only shortlisted candidates will be notified