Senior/Housekeeping Supervisor

1. Position Summary

Senior/Housekeeping Supervisor is responsible for supervising the activities of room attendants to ensure well-maintained guest rooms and public areas. Next in position to Assistant Housekeeper, candidate has to be able to handle overall housekeeping operation when Assistant Housekeeper / Housekeeping Manager is not around.

1. Responsibilities

• Assign jobs to cleaner, monitor cleanliness, progress and team performance
• Conduct daily inspections of all public areas (restrooms, lobby, hallways, stairways, offices, landscape, function rooms, etc…) in order to ensure all areas of the hotel are cleaned to standards
• Must have experience and knowledge of Floor Care to include marble and carpets
• Must be able to plan and schedule for periodic deep cleaning, marble restoration and carpet shampooing incl. guest rooms
• Must be able to plan, schedule and train new housekeeping attendant especially in term of machine handling
• Supervise & coordinate pest control, flowers & plants
• Oversees daily activities of the overnight cleaning
• Stock inventory and order
• Follows and teaches all required safety and standard operating procedures
• Interacts with customers when necessary
• Able to handle simple internal correspondence, eg. Lost & found, departmental email reply
• Works weekends, holidays, rotating shifts and long hours during peak season when there is a lot of function
• Assist and provide idea of festive hotel decoration when necessary
• Be able to standby and offer help to room side whenever is needed
• Acts as a role model to other Service Company employees

• Able to communicate and handle minor issue arise from guest

• Able to prepare morning assignment to housekeeping attendant
• Stock ordering & inventory
• Basic knowledge of Microsoft is required