L3 Technical Support Engineer (DevOps) - Hays

This is a unique opportunity to make a significant impact on our technology stack and drive the success of our strategic initiatives.

• Provide 3rd line support for awarding bodies, marking centres, and supervisors
• Collaborate with the Assessment Helpdesk to create user-facing technical help documentation
• Good communication skills - Interact with customers and have the ability to explain things to non-technical people
• Defect logging and escalation to the relevant resolver group
• Floor-walking of marking centres as required during peak
• Coordination and collaboration with global technical and operations teams
• Coordination and collaboration with third parties (who provide infrastructure and scanning solutions)
• Collaborate with development and operations teams to ensure platform reliability, scalability, and performance.
• Preparation for customer exam marking sessions
• Stay up to date with industry trends and emerging technologies to drive continuous improvement in our platforms.

• Resolve incident tickets within contractual SLAs
• Manage CI/CD pipelines to accelerate software delivery and improve deployment reliability.
• Manage and Maintain the Azure hosted Infrastructure (security audits/patching, version upgrades)
• Maintain cloud-native infrastructure using tools like Kubernetes, Terraform, and Azure.
• Deploying applications using existing deployment pipelines. Troubleshoot deployment failures.
• Automate infrastructure provisioning, configuration, and monitoring to enhance operational efficiency.
• Troubleshoot complex issues and implement proactive solutions to minimise downtime.
• Application monitoring and alerting

• MS SQL - Querying, Performance Troubleshooting, Administration (Backups and restores)
• Azure Cloud - VM, AKS, Networking
• Linux - Basic administration (restart services, cronjobs, sftp, troubleshoot disk space etc.)
• Familiarity with tools like Nginx and Cloudflare
• Azure Devops - Build CICD pipelines
• Teraform (IaC)
• Monitoring Applications
• Familiarity with Windows and Linux OS Patching
• Reverse proxy and forward proxy
• Basics Bash script
• Infrastructure monitoring and alerting
• Deployment of infrastructure and application
• Security patching
• Capacity management

Out of hours on call

When you are not available to take calls or outside of standard working hours, phone support will be divert to members of the support teams in our global offices, so a close relationship with these teams and the ability to work according to organisation's high quality processes is essential.

If you feel like you or someone you know is a good fit to this role, please feel free to send an updated resume to irfan.ismail@hays.com.sg or simply click "Apply now". Lets speak!

Company Registration No: 200609504D