Operation Manager (Funeral Service)

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

• Lead Daily Operations and Team Coordination Conduct morning briefings, delegate tasks to Team Leaders, and ensure smooth execution of daily activities.
• Manage Scheduling and Financial Reporting Oversee the preparation of monthly service schedules (e.g., standby, night shifts) and provide regular budget updates to the Finance Department.
• Monitor Service Quality and Client Feedback Review and follow up on feedback from internal teams, families, and clients, addressing complaints and ensuring service standards, rituals, and customs are upheld.
• Enhance Operational Systems and Documentation Improve management processes and review SOPs, forms, templates, and lists in collaboration with Team Leaders to maintain operational efficiency.
• Support HR and Staff Welfare Initiatives Oversee staff morale, welfare, and health; manage HR matters including leave approvals, overtime, urgent requests, recruitment, and interviews.
• Ensure Policy Compliance and Execute Ad-Hoc Duties Plan and review compensation actions, enforce company policies, and carry out additional tasks

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Chen Hoe Nam | EA Personnel License: R25158678