Account Director, Sales - MICE (Singapore) - Geylang

We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for an Account Director, Sales - MICE (Singapore) to join our team!

As an Account Director, Sales - MICE (Singapore), we require you to:

• Actively Drive Sales & Revenue Growth: Convert group leads and manage account portfolios to achieve sales targets across rooms, catering, and F&B, ensuring optimal revenue generation for Singapore hotels.
• Client Relationship Management: Build and maintain strong relationships with existing and prospective clients, leveraging market knowledge to identify new business opportunities and maximize account potential.
• Strategic Sales Execution: Implement targeted sales strategies, participate in sales activities and campaigns, and collaborate with internal teams and partners (e.g. GSOs, STB) to increase market share and drive business conversion.

• Professionalism & Communication: Upholds high standards of ethics and professionalism while maintaining clear and effective communication across all levels—guests, clients, and colleagues.
• Cross-Cultural Collaboration: Adapts communication style to suit a multicultural team environment, fostering inclusivity and teamwork.
• Interdepartmental & External Relations: Builds strong working relationships with internal departments, sister hotels, GSOs, and HQ, promoting collaborative, solution-oriented outcomes.

• Performance & Financial Awareness: Monitors personal, team, and hotel performance against financial targets, budgets, and prior year results to stay aligned with business goals.
• Strategic Planning & Execution: Contributes to the development and execution of the Area Sales Plan, budget planning, and market audits in collaboration with the Business Conversion - Asia team.
• Systems Management & Compliance: Maintains accurate client data across all sales systems, ensures adherence to sales policies, and supports efficient use of CRM tools and databases.

• Technical Proficiency: Demonstrates strong skills in Microsoft Office and expert knowledge of Amadeus Advanced (Delphi.fdc) and Opera, iDeas, SalesForce for efficient sales operations.
• Tech-Savvy & Efficiency-Oriented: Stays current with evolving technologies to enhance productivity and improve service delivery for sales accounts.