IT Support Associate (L1 Support) #0027

Location: East, Singapore

• Working Hours: 12-hour rotating shift (2 days work / 2 days off)
• Employment Type: 1-year renewable contract
• Salary: Up to $3,200 ~ Basic (based on experience) + Shift Allowance + Bonus

Responsibilities:

• Provide 1st level technical support via phone and email (First Call Resolution)
• Perform 1st level troubleshooting for IT incidents and service requests
• Escalate unresolved issues to 2nd level support teams
• Record, track, and update incident tickets accurately in the system
• Follow up on issues until resolution and closure
• Provide timely updates to users on ticket status within SLA
• Prioritise and classify incidents based on urgency and impact
• Manage customer expectations and escalate when necessary
• Perform ad-hoc duties related to service desk support

Requirements:

• Minimum Diploma in IT-related field
• At least 1 year of experience in End-User Support / Desktop Support / Service Desk
• Knowledge of Windows OS, Active Directory, MS Outlook, and mobile device support
• Good communication and customer service skills
• Able to work in 12-hour rotating shifts (2 days work / 2 days off)
• Responsible, responsive, and able to work in a fast-paced environment

• Competitive salary package up to $3,200 + Shift Allowance + Bonus
• Structured 2-days work / 2-days off shift arrangement
• Exposure to enterprise-level IT support environment
• Stable 1-year renewable contract opportunity
• Supportive team environment with learning opportunities

We regret to inform that only shortlisted candidates will be notified.

Reg. No: R22108000 | Yong Weng Yan