Customer Service Officer (Banking/ 12 Months Contract/ Shifts)

apartmentPersolkelly placeChangi descriptionTemporary calendar_month23/5/25

In this role, you will be at the forefront of our client's banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products.

This position offers a competitive salary, generous shift allowances, and a pathway for professional growth and development within the organization.

What You’ll Do:

Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers’ needs and provide appropriate solutions and attention.
Identify cross-sell opportunities during customer interaction.
Consistently deliver quality service to our customers to achieve total customer satisfaction.
Solicit customers feedback and identify problem trends for improvement actions.

What We’re Looking For:

Prior experience in a call center or customer service environment is an advantage, but we welcome all dedicated candidates.
Proficiency in MS Office applications is required to manage customer interactions and documentation effectively.

What We Offer:

We provide a competitive salary with additional shift allowances.
Comprehensive training will be provided to ensure you have the skills and knowledge to succeed.
Ample opportunities for professional growth and development within our organization.
Join a team that values collaboration, innovation, and commitment to excellence.

If you are ready to excel in a challenging and rewarding position where your contributions will make a real impact, we encourage you to apply! Join us and help shape the future of banking through exceptional customer service!

Kindly note that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)

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