Customer Experience & Insights Deputy Director - Bukit Merah

A Singapore government agency driving national initiatives to enhance community well-being through programmes, digital platforms, and public engagement.

About the role:

We're looking for a seasoned leader to head customer insights, experience strategy, and service process improvements for a public sector agency focused on enhancing community well-being.

In this role, you will:

• Lead the collection and analysis of customer data to identify insights and drive actionable improvements.
• Develop and execute a comprehensive CX strategy to ensure consistent, citizen-centric experiences.
• Oversee service design initiatives using human-centred methods to reimagine and enhance customer journeys.
• Manage and mentor a multidisciplinary team, oversee budgets, and drive change management across the organisation.

What we're looking for:

• 8-10 years of experience in customer experience, data analytics, and service transformation.
• Strong skills with analytics tools such as Power BI, survey platforms, and process improvement methodologies.
• Proven leadership and stakeholder management capabilities.
• Passion for creating meaningful impact through data-driven decision-making and collaborative innovation.

Personnel Registration Number: R2091205