Part-time Customer Care Executive

placeSerangoon scheduleFull-time calendar_month17/6/26

The Opportunity

This isn't just a "front desk job." You'll be the first impression, the problem-solver, and the trusted guide for parents navigating their child's educational journey.

If you're someone who lights up around kids, thrives in a busy environment, and takes pride in making things run smoothly, this role is for you.

What You'll Do

Create a warm and inviting First Impressions

Ensure the centre is clean, neat, and ready before operations begin
Greet and attend to walk-in parents and students warmly
Answer questions on class timings, rooms, and logistics accurately
Manage proper closing of the centre at end of shift

Drive Trial Bookings & Attendance

Have natural, persuasive conversations with walk-in parents about our programmes
Explain trial lesson options clearly and confidently
Coordinate trial bookings within our systems (we'll train you on SOPs)
Ensure smooth trial day experience - greet students, handle forms, coordinate with tutors

Support Seamless Class Operations

Ensure students are in the right class at the right time
Handle immediate onsite issues calmly (confused students, teacher delays, room mix-ups)
Support smooth transitions between classes
Escalate appropriately when needed

Be the Onsite Communication Hub

Acknowledge parent queries warmly and professionally
Use our Playbook for common questions (we'll provide this)
Document follow-up needs clearly for the team
Never leave parents hanging - always ensure someone owns the next step

Job Requirement:

Must-Haves:

6-12 months customer service experience (any industry - retail, F&B, hospitality, etc.)
Can de-escalate an upset parent calmly and bring the conversation to a good resolution
You are naturally persuasive - you can explain a programme clearly and confidently move a parent toward a decision
Genuinely enjoy being around kids and families
Communicate clearly and warmly in English
Organized and reliable - you follow through on tasks, remember details, show up on time
Available 4 days/week consistently and can commit for long term

Nice-to-Haves:

Experience in education industry
Prior admin or customer service work
Familiarity with CRM system

Working Hours (Part-time)

Weekend: 8.45am to 5pm

Submit your application here: https://tally.so/r/jayz64

local_fire_departmentUrgent

Part-Time Customer Service Assistant @Orchard

apartmentEDVOX MUSIC SCHOOL PTE. LTD.placeHougang, 3 km from Serangoon

Respond to customer service-related queries/requests. • Recommendation of music courses, enrolment, fees collection. • Perform general administrative duties. • Sales of books/music instruments and inventory management. • Assist in statistical...

thumb_up_altRecommended

part time customer service / ADMINISTRATIVE

apartmentGSC Auto ServicesplaceSembawang, 11 km from Serangoon

JOB Description : • admin job like filling work , cashiers, check stock , order stock and other admin job • customer service like check in car,Answer all enquiries via phone call or what'sapp and cashiers • Ad-hoc duties as and when assigned...

electric_boltImmediate start

Customer Care Executive (Part-Time)

apartmentLorna Whiston Pre-School Education Pte LtdplaceNovena, 6 km from Serangoon

Role Purpose To support the Customer Management Manager in providing excellent customer and administrative support services at the enrichment centres at Lorna Whiston Schools in Singapore. Role Responsibilities Customer Service • Maintain...