Toa Payoh - Customer Service Officer

Job Summary:

The Customer Service Officer plays a crucial role as the first point of contact for our clients, ensuring a positive and seamless experience at the Company. This position involves managing client interactions, scheduling appointments, and maintaining a warm and inviting salon atmosphere.

Key Responsibilities:

1. Appointment Management:

• Efficiently schedule and coordinate salon appointments, considering stylist availability and client preferences.
• Confirm appointments and communicate any changes or delays to clients.
• Maintain an organized and up-to-date appointment system.

1. Communication:

• Answer phone calls and respond to emails promptly, providing clear and concise information.
• Collaborate with salon staff to relay important information and updates to clients.
• Handle client feedback and concerns with professionalism and tact.

1. Sales and Upselling:

• Promote salon products and services to clients based on their needs and preferences.
• Upsell additional services or retail products to enhance the client experience.
• Collaborate with the sales and marketing team to implement promotions.

1. Administrative Support:

• Assist with general administrative tasks, such as maintaining client records and managing inventory.

1. Resolution follow-ups with accuracy & efficiency

• Giving the utmost customer service experience by prompt arranging, consolidating, resolving ongoing disputes, complaints, bad reviews from our clients. Ensuring cases are close amicably.

1. Ensuring a pleasant customer experience

• Efficient consistency in getting updates on customers enquiry & follow-ups
• Strong phone contact handling skills and active listening skills
• Familiarity with customer

1. Multi-tasking skills & observant in customer satisfaction

• Identify and assess customer’s needs in.
• Building sustainable relationships and trusts bond with customer to retain customer through interactive and responsive conversations.
• Keep records of customer interactions, and processing

Qualifications:

• Previous experience in a customer service or receptionist role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with salon services and products is a plus.
• Positive attitude and a commitment to providing excellent customer service.