Bukit Merah - Business Operations Manager (Payments & Corporate Strategy)

The Opportunity:

• Permanent and full-time role
• Work hours/days: Mon-Fri, 9am - 6pm
• Work location: Central
• Top-Tier Payments Firm

Adecco is partnering with top-tier Payments firm, and we are currently looking for a Business Operations Manager to join their business.

The Job:

• Partner with senior leadership to define and execute the strategic roadmap for the payments and operations business.
• Lead market and growth strategy efforts, including pricing and monetization initiatives across multiple product lines.
• Develop, track, and analyze KPIs to assess business performance and support data-driven decisions.
• Conduct market research, competitive benchmarking, and financial modeling to evaluate new opportunities.

• Lead the project management office (PMO), setting clear goals, KPIs, and development plans for the team.
• Establish a consistent PMO framework to drive prioritization, alignment, and successful delivery of strategic projects.
• Standardize project management methodologies, tools, and reporting processes to ensure execution excellence.
• Manage project portfolio governance, including resource allocation, risk oversight, and stakeholder reporting.

• Drive key strategic and operational initiatives across multiple teams, including Partnerships, Product, Technology, Marketing, and Compliance.
• Evaluate and enhance operational processes (e.g., transaction monitoring, fraud controls, and client onboarding) for greater efficiency and scalability.
• Facilitate collaboration and resolve execution bottlenecks to ensure progress toward company goals.
• Translate strategic priorities into actionable plans with clear milestones and ownership.

• Lead monthly and quarterly business reviews, delivering data-driven insights to senior management and key stakeholders.
• Foster strong internal alignment and external partnerships to support initiative success.
• Present strategic recommendations and performance updates clearly and persuasively to varied audiences.
• Build and maintain trusted relationships across departments to drive effective execution

The Talent:

• At least 8 years of experience in business operations, strategy, consulting, or corporate development, with a minimum of 4 years in an operational or executional role.
• Minimum 3 years of experience managing PMO or project delivery functions, with demonstrated team leadership skills.
• Proven ability to break down complex, ambiguous challenges into structured, actionable plans.
• Strong familiarity with the payments and financial services landscape in Singapore/ASEAN (e.g., digital payments, cross-border transactions, financial regulation).
• Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.

Next Steps:

• Apply through this application or send your resume to [email protected] in MS Word Copy.

[Please note only selected candidates will be contacted.]

Personnel Registration Number: R24123270