Operations Manager
This role sits at the intersection of Ads, commercial operations, and financial operations (FinOps). You will play a critical role in supporting billing, Billing & Contracting Operations (Primary Focus) Case & Escalation Management Operational Analysis & Process Support Introduction to the Role Our client, a leading global technology organisation within the digital advertising ecosystem, is seeking an Operations Manager (Maternity Leave Cover) to join their Commercial Strategy & Operations team.
This role sits at the intersection of Ads, commercial operations, and financial operations (FinOps). You will play a critical role in supporting billing, contracting, and deal-related workflows while partnering closely with Account Managers to resolve operational issues and escalations.If you are analytical, structured, and thrive in fast-paced, SLA-driven environments, this role offers strong exposure within a high-impact commercial team. Key Responsibilities Billing & Contracting Operations (Primary Focus) Support billing, contracting, and deal-related operational workflows Partner closely with Account Managers to troubleshoot contract and billing discrepancies Manage escalated cases from L1 vendor teams Escalate complex issues to internal SMEs when required Ensure SLA compliance and timely case resolution Case & Escalation Management Handle high-volume day-to-day operational cases Identify recurring issues and recommend process improvements Streamline ticket types and improve operational efficiency Maintain accurate documentation of workflows and case resolutions Operational Analysis & Process Support Track operational metrics and identify bottlenecks Support process standardization and continuous improvement initiatives Contribute to SOP documentation and workflow mapping Partner cross-functionally to enhance turnaround time and service quality Requirements Approximately 3 years of experience in operations, business operations, or financial operations Experience supporting billing and contracting workflows Experience working with commercial or deal operations teams Background in Ad Sales, publisher-side operations, or Ads ecosystem exposure preferred Experience managing escalations and working with vendors Strong analytical and problem-solving skills Comfortable working in case/ticket management systems Strong stakeholder communication skills Preferred Experience Experience in Financial Operations (FinOps) Exposure to ads billing systems or commercial contracting processes Experience supporting sales or account management teams Ability to work independently with minimal supervision We regret to inform that only shortlisted candidates will be notified.
Job Reference: R22104900 Zheng Qimei Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544