Cloud Engineer - (AWS and Azure)

• Manage servers and other related technology tools
• Set up accounts and servers for windows/linux operating systems
• Monitor performance and maintain systems according to requirements
• Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis
• Ensure security through access controls, backups and hosts firewalls
• Ensure patching is done monthly and systems are upgraded with new releases and models
• Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
• Respond promptly to Incidents and SRs
• Generate and Review Accounts monthly or as per required
• Explore automation where possible
• Researching and recommending new approaches to improve the computer system.
• Providing technical support when requested within and after office hours
• Develop expertise to train staff on new technologies
• Build an internal technical documentation, manuals and IT policies

Qualifications

Possess the relevant qualifications and/or be proficient in the following areas:

• Minimally Five (5) years hands-on experience in administration of On-Premise Servers and Cloud Operations (AWS and Azure).
• Minimally 2 years hands on experience on Gitlab CI/CD, Azure Jenkins, AWS CF, Terraform
• Working experience with IAM, ECS and EKS in AWS/Azure
• Working experience with Route Tables, NACL, Security Groups, NSG
• With DevOps experience e.g. CI/CD pipeline building and management
• Very good working experience with Terraform using Ship/Hats
• Good working experience with Linux and Windows Operating Systems 2012/2016/2019/2022 Server platform
• Very proficient in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Clustering
• Preferably experience in TrendMicro/Symantec Anti-virus/Crowdstrike products
• Exposure with cloud automation tools such as Terraform, Chef etc
• Knowledge with storage products is an advantage
• Resourcefulness and problem-solving aptitude
• Proficient in coordinating and communicating customer requirements
• Proficient in Windows scripting, powershell or any other scripting language
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills English (written, spoken)
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Good understanding with Application tiers, IIS, Databases
• Good understanding with Change Management processes
• Having experience in WOG environment is a plus
• Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities
• Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment
• Basic Networking knowledge is a plus
• Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.
• AWS/Azure DevOps Certified or Solution Architect Professional is a must