Bukit Merah - Customer Service Representative
FIORE DORATO INTERNATIONAL PTE LTD Bukit Merah Permanent
Key Responsibilities:
- Engage with customers via WhatsApp, phone, email, online platforms, or in-person interactions to answer inquiries and provide support.
- Process orders and arrange deliveries in a timely manner.
- Collaborate with other departments to ensure customer needs are met.
- Perform quality checks on each final product and ensure it meets customer specifications or requirements and company standards.
- Resolve customer complaints and concerns with empathy and professionalism.
- Maintain accurate and up-to-date records of customer interactions.
- Monitor and follow up on customer feedback to ensure satisfaction.
- Gather and share customer feedback to improve service offerings.
- Assist with preparing and sending out invoices to clients/customers. Ensure timely collection of payments.
Requirements:
- Min GCE “N” Level with 1-2 year of customer service role.
- Good interpersonal skills and communication skills for both written and verbal.
- Familiar with MS Office application, Word and Excel.
- Meticulous and able to adapt to a fast-paced environment.
- Team player with a willingness to collaborate across departments.
- Able to work alternate Saturdays.
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