[ref. p18180520] Geylang - Senior Systems Analyst - IT BA & Finance (Programme.Operations.Digital)

Position Overview

We are seeking a detail-oriented and proactive Senior analyst to join our team, who will be responsible for ensuring the quality and efficiency of our processes and systems.

The role involves:

• collaboration with various stakeholders
• strong analytical and negotiation skills
• adaptability to change in an agile and volatile environment while taking
• ownership and deliver works with integrity and resilience

Role & Responsibilities

• Oversee and participate in User Acceptance Testing (UAT) for hotfixes and Business As Usual (BAU) releases, ensuring all changes meet quality standards before deployment

• Collaborate with Business Analysts (BAs) to review and enhance API error messages and workflows, ensuring clarity and effectiveness in communication

• Manage the onboarding process for cluster services, including tracking cluster submissions for digital requests in non-production environments and handling acknowledgment certificates

• Conduct annual and ad-hoc reviews with the Data Protection Officer (DPO) regarding data inventory, ensuring compliance and accuracy

• Provide regular updates to management, on the status of initiatives and projects and escalate issues for resolution in a timely manner

• Analyse existing cluster cost recovery, including base and variable costs associated with clusters and HH, and propose billing improvements.
• Tracking budget vs actual utilisation of cost on a regular basis, work with finance business partner regularly to get the data reporting updated or for any adjustment/reclass if needed
• Prepare and present the required materials for relevant forums update (eg. management meetings, etc)

• Conduct Post Implementation Reviews (PIR), ensuring that all APIs function as intended post-deployment

• Bachelor’s degree in a relevant field (computers, financial management)
• 6 years of minimum experience
• Demonstrated experience in supporting PMs in managing and delivering systems in complex information exchange environments (in the health care industry would be an advantage)
• Strong communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders
• Experience in UAT, API management, and data analysis
• Must be numerically comfortable and skilled in Excel, with a keen attention to detail