Customer Experience Officer @ Tengah (Walk-in Customer) ~ - Choa Chu Kang
Persolkelly Choa Chu Kang Full-time
Leading Utilities Group company
Duration: 12 months extendable/convertibleWorking Location: Near to Tengah Community Centre at Tengah Building Service Centre (Bukit Batok)
Working hours: 08.30am – 6.00pm (Monday to Friday)
Job Responsibilities- Provide high quality of customer service and professionalism in managing consumers feedback and enquires
- Actively collaborate with stakeholders to investigate complex cases and feedback on the Centralised Cooling System (CCS)
- Communicate effectively with consumers to ensure satisfactory solutions and updates are given timely
- Take ownership of cases by following through effectively and actively close each case
- Provide regular records and updates of cases in systems and reports
- Any other ad-hoc duties as assigned
- At least 2-3 years of experience in customer service
- Excellent verbal and written communication skills
- Problem solving skills to creatively resolve feedback and issues
- Interpersonal skills to relate cordially with different classes of people
- Ability to handle stress, adaptable and independent to work in a dynamic environment with minimal supervision
- Willing to standby to work on weekends where required
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/12731
Contact number: 8189 1194
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui
PersolkellyBukit Batok, 3 km from Choa Chu Kang
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• Any other ad-hoc duties as assigned
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• Excellent verbal and written communication skills
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• Any other ad-hoc duties as assigned
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