Cloud & Service Delivery Trainer (Graduate Trainee Programme)

This role combines technical architecture oversight with intensive mentorship, operational excellence, and talent development.

Key Responsibilities:

• Program Leadership: Design and execute a 12-to-18-month roadmap for the Graduate Trainee cohort, balancing theoretical learning with practical application.
• Technical Mentorship: Lead the "Training & Certification" track, ensuring all trainees achieve professional-level certifications (e.g., AWS Solutions Architect, Azure Solutions Architect, or Google Professional Cloud Architect).
• Sandbox & Lab Management: Oversee the architectural setup and governance of cloud sandbox environments. You will ensure trainees have a safe, cost-controlled space to practice deployments, IaC (Terraform/Bicep), and security protocols.
• OJT (On-the-Job Training) Integration: Act as the bridge between the training lab and live client projects. You will identify "shadowing" opportunities and gradually transition trainees into billable delivery roles.
• Performance Management: Set KPIs for the cohort, conduct regular technical assessments, and provide hands-on coaching to ensure 100% program graduation and readiness.
• Stakeholder Management: Report to executive leadership on the ROI of the trainee program, resource utilization, and the readiness of the talent pipeline for upcoming cloud migration projects.

• 10+ years in IT Service Delivery, with at least 5 years specifically in Cloud Services (Public/Hybrid).
• Proven track record of managing technical teams; prior experience in leading "Academy" or Graduate programs is a significant plus.
• Deep technical expertise in AWS, Azure, or GCP
• Must be able to "speak the language" of developers and architects.
• Valid Professional-level Cloud Architect certifications. PMP or Prince2 is preferred for delivery methodology.
• Exceptional patience, pedagogical skills, and the ability to simplify complex architectural concepts for entry-level talent.
• Architectural Vision: Ability to design "dummy" projects for the sandbox that mimic real-world enterprise challenges (auto-scaling, disaster recovery, CI/CD pipelines).
• Financial Governance: Managing the cloud consumption spend within the trainee sandbox environments (FinOps).
• Strategic Delivery: Understanding how to shift from a "training" mindset to a "delivery" mindset without compromising project quality.

Note: The success of this role is measured not just by project delivery, but by the technical maturity and retention of the trainees under your guidance.