Senior Executive, Supply Chain Management (Order Management)

Senior / Supply Chain Executive (Order Management)

Tasks:

Daily Operations:

• Order entry and order clarification with customers and production scheduler
• Issue Order Acknowledgment to customers and ensuring sales orders follow sales terms and conditions
• Prioritization and tracking of customers’ orders in SAP, including expediting and handling change request
• Analyze and prepare shipment documentation according to the delivery schedule plan
• Generate invoicing and point of contact on billing matters, which include preparation of LC documents for bank submission
• Vetting of contracts, in terms of shipping terms and requirements
• Communicate and coordinate with external customers and internal stakeholders to deliver the orders accordingly
• Reverse logistics handling, including the issuing of credit memo
• Attend to customer's feedback and work closely with key stakeholders to resolve issues
• Support New product introduction (NPI) activities
• Coordinate in product End of Live (EOL) activities, with emphasized on the appropriate supply chain activities
• Respond promptly to customer inquiries
• Analyze and support in KPI reporting to provide high level of customer service
• Review order processing procedure according to the business needs
• Participate in continuous process improvement and projects
• Ad-hoc logistics tasks assigned

Tactical:

• Drive the planning and countermeasure in supply chain risks for order fulfillment of box orders worldwide
• Establish and maintain performance matrix and standards that monitor clearly the health of the overall supply chain activities in a transparent manner
• Measure and implement action plans to ensure cost-effective and efficient SC processes
• Establish and maintain Work Instructions and procedures in supply chain topics for box business
• Review and re-engineer existing box business order management processes

Qualifications:

• Minimum Diploma or Degree equivalent in Logistics or equivalent.
• At least 3 years of related experience in Order Processing / Order Fulfillment functions preferably in Manufacturing environment
• Proficient in SAP R3 SD/MM Modules and S4 Hana system
• Good knowledge and experience in handling L/C, Incoterm, Credit/Debit note ops
• Knowledge in Strategic Goods Documentation and control
• Proficient in Microsoft Office, especially in MS excel
• Customer oriented focus and mindset
• Good communication and interpersonal skills in both written and spoken English
• Mature and has a team player attitude while being able to work independently
• Possess excellent communication and negotiation skills
• Attention to detail and accuracy