[ref. u52341702] Guest Experience & Housekeeping Lead - Toa Payoh

Job Summary:

We are seeking a proactive and detail-oriented Guest Experience & Housekeeping Lead to oversee the housekeeping function across our co-living properties in multiple locations. This role is responsible for managing the housekeeping team, planning staff schedules, maintaining high standards of cleanliness, and ensuring efficient inventory and supply control.

Key Responsibilities:

1. Team Management

• Lead, supervise, and motivate a team of housekeepers deployed across various properties.
• Recruit, onboard, and train new housekeeping staff on SOPs, safety standards, and service quality.
• Conduct regular performance reviews and provide feedback and development opportunities.
• Coordinate inter-property coverage and manage manpower allocation efficiently.

1. Scheduling & Deployment

• Prepare and manage weekly housekeeping duty rosters for all sites.
• Ensure adequate coverage for routine cleaning, turnover services, and ad-hoc requests.
• Monitor attendance, punctuality, and productivity of the housekeeping team.

1. Quality & Operational Standards

• Maintain a consistent level of cleanliness and presentation across all rooms and common areas (e.g. kitchens, bathrooms, lounges, corridors).
• Conduct routine site inspections and implement corrective measures promptly.
• Address resident feedback and complaints in a timely and professional manner.

1. Inventory & Supplies Management

• Oversee stock levels of cleaning supplies, linens, amenities, and equipment across all locations.
• Track usage, control wastage, and ensure timely ordering and replenishment of items.
• Maintain relationships with vendors and support cost-effective purchasing.

1. Reporting & Coordination

• Maintain cleaning logs, inspection records, and supply inventory reports.
• Work closely with the operations, maintenance, and guest experience teams to ensure smooth handovers and high resident satisfaction.
• Support periodic audits and ensure compliance with hygiene, safety, and operational standards.

Requirements:

• Minimum 3–5 years of housekeeping experience, preferably in hospitality, serviced apartments, or co-living preferred
• Proven leadership experience managing multi-site housekeeping teams.
• Strong organizational and scheduling skills.
• Proficiency in Microsoft Office; familiarity with property or facility management software is a plus.
• Ability to travel between properties regularly.
• Good interpersonal and communication skills in English (other local languages a plus).

Preferred Traits:

• Self-motivated, hands-on, and detail-oriented
• Excellent time and people management
• Adaptable and resourceful in a dynamic working environment
• Strong sense of responsibility and pride in maintaining high cleanliness standards