Training Operations & Compliance Manager

About the Role

This is a junior management role that is highly operations-focused and detail-driven. You will be responsible for ensuring trainers, facilities, schedules, documentation, and audits are managed to the highest standards, while continuously improving systems and processes.

The ideal candidate is vigilant, structured, and proactive — someone who thrives in regulated environments and takes ownership of keeping operations audit-ready at all times.

• Oversee day-to-day training operations to ensure smooth and compliant delivery of all programmes
• Manage and coordinate trainers, including scheduling, deployment, and operational readiness
• Ensure full compliance with regulatory and accreditation requirements from relevant authorities
• Maintain audit readiness by managing training records, attendance, assessments, and documentation
• Lead preparation for internal and external audits, inspections, and compliance reviews
• Oversee training facilities, equipment, and classroom readiness to meet operational and regulatory standards
• Identify gaps, risks, or non-compliance issues and implement corrective actions promptly
• Review and improve SOPs, workflows, and operational controls to enhance efficiency and compliance
• Work closely with internal stakeholders to ensure alignment between operations, compliance, and business needs
• Drive continuous improvement initiatives across training operations

• Diploma or Degree in Business, Operations Management, Quality Management, Training & Development, or related fields
• Strong understanding of operations management within regulated or compliance-driven environments
• High attention to detail and strong organisational discipline
• Comfortable managing multiple operational moving parts simultaneously
• Ability to interpret regulatory requirements and translate them into operational controls
• Strong sense of ownership, accountability, and follow-through
• Confident communicator able to manage trainers, auditors, and internal stakeholders
• Forward-looking mindset with the vigour to drive process improvement and change

• Prior experience managing training operations or education-related programmes
• Exposure to audits, compliance reviews, or accreditation processes
• Experience working with SOPs, quality systems, or regulatory frameworks
• Familiarity with learning management systems or training administration systems

• Play a key role in safeguarding the quality and credibility of our training programmes
• Own and strengthen the compliance backbone of a growing training organisation
• Opportunity to drive operational improvements and system-level change
• High visibility role working closely with trainers, management, and auditors
• Clear pathway to grow into senior operations, compliance, or training leadership roles