Operations Director - Bedok
Exciting news! We are on a growing journey and building a stellar team!
At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.
Why should you be part of Sunnystep’s success?
We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.
We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.
We are looking for an Operations Director to build and scale our operations across retail, logistics, inventory, and customer experience with precision and discipline. This role is critical to translating strategy into execution and driving performance at every touchpoint — from warehouse to store to customer doorstep.
You will lead and professionalize our operations to be lean, scalable, data-driven, and customer-first, while embracing our startup culture of speed, ownership, and continuous improvement.
You will also be responsible for:
Strategy & Leadership- Develop and execute the end-to-end operations strategy to support Sunnystep’s growth across geographies and channels.
- Build scalable systems, SOPs, and processes across retail ops, inventory management, logistics, and fulfillment.
- Partner cross-functionally with Product, Marketing, and Tech to align operations with brand and business objectives.
- Drive retail productivity KPIs (e.g., footfall conversion, units per transaction, staff productivity, service levels).
- Ensure operational excellence across stores: SOPs, staff training, replenishment, visual merchandising execution.
- Use data to diagnose gaps and lead problem-solving across regions.
- Oversee inventory planning, allocation, and movement from factory to store.
- Collaborate with the product and supply chain teams on demand forecasting and fulfillment optimization.
- Build resilient processes to reduce stockouts, overstock, and last-mile delays.
- Optimize last-mile delivery, warehouse operations, and returns management.
- Identify automation and cost-efficiency opportunities in logistics and 3PL management.
- Track and improve operational KPIs (on-time delivery, fulfillment speed, order accuracy).
- Ensure a consistently high in-store and post-purchase customer experience.
- Build processes and systems to manage customer service performance and response speed.
- Set up feedback loops from customer insights into operations improvement.
- Hire, develop, and lead high-performing teams across ops, retail, and fulfillment.
- Create a culture of extreme ownership, data-driven execution, and continuous improvement.
- Drive performance standards and operational rituals across markets.
- 8+ years of experience in operations, ideally in retail, DTC, or consumer brands with multi-market footprint.
- Proven track record of scaling and optimizing operations in fast-paced environments.
- Deep understanding of retail operations, supply chain flows, inventory, and fulfillment.
It would be great if you have:
- Relentlessly execution-focused, with high standards and attention to detail.
- Strong strategic thinker and operator — able to design and implement systems end-to-end.
- Data-driven decision-maker with comfort using dashboards, metrics, and KPIs.
- Exceptional cross-functional leadership and communication skills.
- Culturally aligned with ownership, urgency, adaptability, and continuous learning.
Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.
We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – hiring@sunnystep.com.