[ref. b1944421] Sales Support Executive - Bedok

Key Responsibilities:

• Order Management: Process sales, sample, and service orders accurately and efficiently from initiation to fulfilment.
• Quotation & Documentation: Prepare and issue quotations promptly, following up with customers to ensure approvals and payments are received on time.
• Follow-Up & Coordination: Proactively coordinate with internal departments to prioritise and fulfil orders, anticipating and resolving potential issues.
• Customer Support & Troubleshooting: Respond to phone and email enquiries, providing basic troubleshooting for service-related issues, before triggering service calls by technicians.
• Logistics & Delivery: Plan and manage daily delivery schedules, and prepare delivery and invoicing documents.
• Invoicing & Tracking: Submit invoices via email or online portals and keep term contract details updated in trackers.

Key Requirements:

• Minimum 2 years of experience in sales coordination or similar roles.
• Experience in using in ERP systems (e.g., SAP/Oracle).
• Strong verbal and written communication skills.
• Excellent problem-solving abilities – able to think ahead, troubleshoot issues, and find solutions.
• Highly organised with great time management skills to meet deadlines.
• Strong attention to detail and accuracy in order processing.
• Ability to work independently and collaboratively across teams.