IT Support Engineer (Windows 11 / 5 days / WFH) AL70

Job Summary:

We are looking for a motivated and service-oriented individual to join our IT team as an IT Support Officer. This is an entry-level role focused on providing frontline technical support to over 100 staff members across the organization. The ideal candidate will have a strong interest in IT systems and digital tools, enjoy problem-solving, and be eager to grow their skills within a dynamic and supportive environment.

Job Description:

• Set up new laptops and desktops for end users (Windows).
• Configure user profiles, network settings, and software.
• Perform laptop formatting and OS reinstallation (on Windows 11).
• Set up and configure iPhones for corporate use, including: Email setup, VPN configuration, MDM enrollment
• Decommissioning for offboarding employees such as formatting/wipe out data/retrieving company-issued devices, ensuring a smooth and efficient transition process and documentation.

• Perform basic hardware diagnostics and troubleshooting.
• Restore iPhones to factory settings when required.
• Replace basic components (RAM, SSD, battery) if trained.

• Install and update commonly used software (Office 365, Zoom, Adobe, etc.).
• Troubleshoot software issues and user access problems.
• Maintain application license records.

• Track and update IT inventory (laptops, mobiles, accessories).
• Assign and unassign equipment to users in inventory systems.
• Conduct routine audits and reconcile physical assets with digital records.

• Handle IT service desk tickets and resolve Level 1 issues.
• Reset passwords, unlock accounts, and guide users through basic issues.
• Provide remote support using tools like TeamViewer or Microsoft Quick Assist.

• Enroll and manage devices using Microsoft Intune.
• Apply configuration profiles, compliance policies, and app deployments.
• Add and manage users and groups in Azure Active Directory.
• Understand and implement Conditional Access basics.

• Design and develop a modern SharePoint Site/ Online intranet portal to meet organizational needs.
• Collaborate with stakeholders to gather requirements, define site architecture, and plan content structure.
• Build site templates, pages, libraries, lists, and workflows to support business processes and internal communications.
• Ensure ongoing maintenance and updates of intranet content and functionality.
• Manage site permissions, access controls, and user groups to ensure security and compliance.
• Provide support and training to end-users, content owners, and administrators.
• Stay updated with Microsoft 365 and SharePoint enhancements to recommend improvements or new features.

• Follow security best practices when handling data and credentials.
• Support patching and endpoint protection tools (Defender, CrowdStrike, etc.).
• Respond to phishing reports and escalate incidents appropriately.
• Assist in enforcing MFA, password policies, and user security training.

• Perform ad-hoc duties/digitalized solutions and special assignments as directed by the supervisor, ensuring timely and accurate completion to support team and improve efficiency for corporate processes.

Basic Requirements / Skills:

• Knowledge of Windows OS, Windows 11 and Microsoft O365 products is a must.
• Familiarity with iOS device setup and Apple ID management.
• Ability to follow setup SOPs and checklists.
• Documenting support cases and solutions.
• Hands-on experience with Microsoft Intune and Azure Active Directory.
• Hands-on experience with Sharepoint online.
• Knowledge of JIRA is a plus.
• Good organizational skills to manage inventory and update records.
• Cyber security awareness (basic threat identification, safe practices).
• Willingness to escalate advanced issues to Level 2 or Security teams.
• Excellent communication and documentation skills.

Job Specifications:

• Minimum Diploma or Degree in IT, Computer Science, or related field.
• Certification(s) such as: CompTIA A+ (for support fundamentals) / CompTIA Security+ or equivalent (for Cyber Security fundamentals) is plus.
• Minimum 1–2 years experience in a helpdesk or IT support role.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [email protected]

Please include the following information:

• Reason for leaving
• Expected Salary

We regret only shortlisted candidates will be notified.

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